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Home > Return Policy
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From your first visit, we work hard to serve you. We are mindful of our customers’ needs and understand that returns are sometimes necessary. We wish we could accept all returns without limitation, but this is not possible. Our return policies are designed to help valuable customers return merchandise and receive refunds quickly.
Thank you for honoring our return policies so that we can continue to bring you excellent values on Herman Street.
Software, Games, CDs & DVDs
We offer a 30-day, money-back guarantee on unopened products, including unsuccessful software downloads; Keep in mind that the security seal on computer software, video games, video gaming systems, audio CDs, VHS videos, and DVD videos must be undamaged for the product to be considered unopened.
Defective merchandise will be replaced with the exact same item only.
Refunds or credits do not include original or return shipping and handling charges; we refund the cost of the product only.
Customer Refused Shipments
Your shipping fees will not be refunded if you refuse our shipment at the time of delivery; also, an additional restocking/handling fee of $10.00 will be charged to your card.
Software Downloads
If you purchase and download software successfully, you may not return the software for a refund; a successful download is considered an opened product. If you are unable to download the software, you may be eligible to return the download for a refund. However, Herman Street reserves the right to correct the problem before a download product refund will be granted.
Promotional Offers
Occasionally, our promotions include a free item with the purchase of another item. If you return a promotional purchase, both products must be unopened to be eligible for a full refund. If you return your original purchase without returning the unopened free product, you will be charged the list price (MSRP) for the free product.
Credits
Credit will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles.
Credit Chargebacks
Customer chargebacks are lengthy and expensive for all parties. We make every effort to resolve customer concerns. However, if we can’t reach a mutual resolution and you opt to file a chargeback with your credit card company (dispute our bill) and we determine that chargeback to be false, your credit card will be charged to cover the full amount of our losses, including a $35 chargeback fee.
Replacement Merchandise
In order to receive a replacement for returned merchandise, you must place a new order. Herman Street must receive payment for all merchandise prior to shipping replacements. We will ship your replacement in the same manner as your original order. A temporary duplicate charge will appear on your credit card until the returned merchandise has been received and processed by our warehouse. To make a replacement order, please contact us by email or Live Chat.
How Do I Return a Product?
To return a product, please follow these steps:
- Obtain a Return Authorization Number (RA#) within 30 days of the original purchase date by email or Live Chat.
- Please provide the following information when requesting a RA#: your original order number (located on packing slip), the name of product being returned, the reason for return, your name. your daytime telephone number and email address.
- Verify that all merchandise is in the original packaging with the UPC or bar code intact, and that all components, manuals, discs and accessories are included. Products returned incomplete or damaged will not be refunded. Return shipping costs and a $5.00 restocking fee will be applied to each returned product..
- For your protection, we recommend all returns be sent by means of a "traceable" shipping method (such as UPS Ground). You must pay all costs related to return shipping.
- Please use the merchandise-return label you received with your shipment, or mail returns to this address:
Herman Street
Attn: Returns Department
2425 Lincoln Avenue
Ogden, UT 84401
- Return the merchandise within 15 days of issuance of the RA#. Print the RA# clearly on the outside of the package, below your return address. PACKAGES WITHOUT RA# WILL BE RETURNED TO THE SENDER.
How Do I Return a Download?
To request a refund for downloaded software, follow these steps:
- Obtain a Return Authorization Number (RA#) within 30 days of the original purchase date by email or Live Chat.
- Please provide the following information when requesting a RA#: your original order number (located on your packing slip) the name of product being returned, the reason for return, your name, your daytime telephone number and email address.
- You will be asked to delete and destroy all files associated with the product. A signed letter of destruction may be required from you prior to refund processing.
- All requests for software download refunds are subject to a $5.00 handling fee.
- Please allow up to 10 business days for your refund to be processed. Your financial institution determines the date the credit will appear on your credit card statement.
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